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Corrections policy

How to report an error, and how we fix it in the open.

Tell us

If you think something on this site is wrong (a fee, a spread, a licence, a date, a claim), email [email protected] with "Correction" in the subject. Include the page address, what you think is wrong and, if you can, a source. Brokers are welcome to report errors about themselves too; the same rules apply.

What happens next

  1. We acknowledge your email within two working days.
  2. We check the claim against primary sources: the broker's documents, the regulator's register, our own accounts.
  3. If we were wrong, we fix the page, usually within five working days, and faster for anything about regulation or risk.
  4. We tell you what we changed, or why we did not.

Visible correction notes

When we correct a fact or figure, we add a dated note at the end of the page saying what changed, for example: "12 Nov 2026: the EUR/USD commission was $7.00 per lot, not $6.00." We do not change figures silently, and we do not delete notes. Spelling and formatting fixes are not noted.

If a correction changes a broker's score, the review's "reviewed" date is updated and the note says so.

What is not a correction

A disagreement with a score or an opinion is not an error, but we read every message and it may inform the next full review. Requests to remove a fair negative review, or to change a score in exchange for anything, are refused: see the Editorial policy.

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